Last Updated: January 2021
ManpowerGroup Inc. (“Company,” “we,” “our,” or “us”) takes your privacy seriously. We want you to know how we collect, use, share, and protect your Personal Information and about the rights of California Consumers under California law.
Alternative formats of this Privacy Statement are available to individuals with a disability. Please contact us at [email protected] for assistance.
What Is Personal Information?
“Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California Consumer or household.
Whose Personal Information Is Covered By This Policy?
California residents who are Company’s employees, job applicants, directors, officers, or contract workers (collectively, “HR Individuals”), or the emergency contacts of HR Individuals or the dependents or spouses who receive Company benefits by virtue of their relationship to an HR Individual in their capacities as HR Individuals or emergency contacts, dependents, or spouses; or
California residents who are employees or other agents of a business engaged in a transaction with Company in their capacities as employees or agents of that business.
What Else Should I Know About The Company’s Handling Of California Consumers’ Personal Information?
Categories Of Personal Information Collected
In the last 12 months, Company collected the following categories of Personal Information about California Consumers:
Identifiers, including: full name; address; email address; telephone number; IP address; and account username.
Non-Public Education Information, including: education level and CV/resume information.
Characteristics of Protected Classifications Under California or Federal Law, including: gender and age.
Professional or Employment-Related Information including: CV/resume information and employer information.
Commercial Information, including: Services obtained or considered.
Sensory Information, including: video surveillance of branch locations.
Internet Or Other Electronic Network Activity Information, including: pages visited on Company’s websites and links clicked; IP address; location information; browser and device data; and language preferences.
Profile Information, including: results of self-assessment questionnaires and inferences drawn from the categories of Personal Information listed above to create a profile reflecting a California Consumer’s preferences.
Purposes For Using Personal Information Collected
In the last 12 months, Company used the categories of Personal Information listed above for the following purposes:
|Categories of Personal Information||Purpose For Which Information Is Used|
||To Provide Our Services|
||To Communicate With Current And Prospective Recipients Of Our Services About Our Services And Promotions|
||To Protect Against Malicious, Deceptive, Fraudulent, Or Illegal Activity|
||To Audit Company’s Interactions, Transactions, And Legal Compliance|
||To Undertake Internal Research For Technological Development And Demonstration|
||To Undertake Activities To Verify Or Maintain The Quality Or Safety Of Our Services, And To Improve, Upgrade, Or Enhance Our Services|
||For Service Training|
||Short-term, Transient Use|
Sources Of Personal Information Collected
In the last 12 months, Company collected the following categories of Personal Information about California Consumers from the following sources:
Directly From California Consumers: (a) Identifiers; (b) Characteristics of Protected Classifications Under California or Federal Law; (c) Commercial Information; (d) Sensory Information; (e) Professional or Employment-Related Information; (f) Non-Public Education Information; (g) Profile Information.
Data Collection Technologies (described above): Internet Or Other Electronic Network Activity Information.
Disclosure Of Personal Information To Third Parties
In the last 12 months, Company may have disclosed the following categories of Personal Information about California Consumers to the following categories of third parties for a business, commercial or legal purpose:
|Category of Personal Information||Category of Third Party|
|All Categories of Personal Information Collected||
|Internet or Other Electronic Network Activity Information||
No Sale Of Personal Information
In the last 12 months, Company has NOT sold California Consumers’ Personal Information and Company shall not sell California Consumers’ Personal Information.
Right to Know
California Consumers have the right to submit a verifiable request to know:
The categories and specific pieces of Personal Information that Company has collected about them;
The categories of sources from which Company collected the Personal Information;
The categories of Personal Information that Company sold or disclosed to a third party (other than a service provider) for a business purpose and the categories of recipients of that information; and
The business or commercial purposes for Company’s collection, disclosure, or sale of the Personal Information.
Right To Delete
California Consumers have the right to submit a verifiable request for deletion of their Personal Information that Company has collected from the Consumer.
California Consumers can also submit a verifiable request updates to their Personal Information that Company has collected from the Consumer.
Right to Opt Out of Sale of Personal Information
California Consumers have a right to opt-out of the sale of the Personal Information. However, as stated above, Company does not and will not sell Personal Information.
Company will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request and validate the request itself. California Consumers can exercise their rights in the following ways:
Complete the "Online Request Form" to create a new Consumer Request.
Contact by telephone: 1-877-219-4035 for assistance with the Online Request Form.
You may designate an authorized agent to exercise your right to know, your right to delete and request updates by submitting to us a completed “Authorized Agent Designation” form. You can obtain the designation form by writing to:
If an authorized agent submits a request on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under California law, or (b) a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you to follow the applicable process described above for verifying your identity.
The processes that we follow to provide access to our "Secure Online Portal" and verify the identity of the person making a request to know, update or delete data about whom we have collected personal information are described below.
All consumer requests require multiple verifications to confirm both the email of the consumer making the requests and the "Secure Online Portal" access requested.
For each new request via our "Online Request Form", a consumer will receive an email requesting confirmation of their email address to enable access to our "Secure Online Portal". Once the "Secure Online Portal" is accessed, we will require that you re-authenticate yourself by completing a "Request an Access Code" process and entering the code sent to enable access to the "Secure Online Portal" and two-way communication with the Manpower Group Privacy team.
You are responsible for protecting the security of your credentials and codes for the "Secure Online Portal" so please do not share your access credentials or codes with anyone. If we suspect fraudulent or malicious activity on or from your account, we will not respond to any request until we have been able to confirm, through further verification procedures, that you made the request.
As an additional access point, a phone number is available for any assistance you may need in making your request via the "Online request Form" and "Secure Online Portal"
All Consumer Requests require verification of a consumer’s identity to confirm they are who they say they are and additional documentation if you are submitting requests on behalf of someone else.
Under the CCPA, a business is only required to respond to requests that are "Verifiable Consumer Requests". A verifiable consumer request is defined as a request that is made by a consumer, by a consumer on behalf of the consumer’s minor child, or by a natural person or a person registered with the Secretary of State, authorized by the consumer to act on the consumer’s behalf, and that the business can reasonably verify to be the consumer about whom the business has collected personal identifiable information.
All Consumer Requests for Personal Information:
Consumer will need to provide one of the following to verify their personal identity: Scanned Driver License, Birth Certificate, Utility Bill or Passport when making a request for themselves.
Consumer will additionally need to provide a scanned Power-Of-Attorney if the consumer request is on behalf of someone else for any reason.
All Consumer Update Requests To Personal Information also require:
Consumer will additionally need to provide proof of the changes requested.
We have implemented the following additional procedures when verifying the identity of Consumers making requests:
If we cannot verify your identity based on the processes described above, we may ask you for additional verification information. If we do so, we will permanently delete the verification information that you provide promptly after we have completed the verification process. We will not use that information for any purpose other than verification.
If we cannot verify your identity to a sufficient level of certainty to respond to your request, we will let you know promptly and explain why we cannot verify your identity and process your request.
California Consumers have the right not to be subject to discriminatory treatment by Company for exercising their privacy rights under the California Consumer Privacy Act, and Company will not discriminate on that basis. However, Company may charge a California Consumer a different price or rate or provide a different level or quality of goods or services if the difference is reasonably related to the value provided to the California Consumer by the Consumer’s Personal Information. If Company does so, it will provide Consumers with any legally required notice.
Under California law, California Consumers can request information from us about whether we have disclosed Personal Information to any third parties for the third parties' direct marketing purposes. We will not sell your Personal Information to, or share it with, third-party companies for their direct marketing purposes without your consent. California Consumers desiring to request further information about our compliance with these laws or who have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
Company’s websites collect personally identifiable information about your online activities over time and across third-party websites or online services. Through Company’s advertising networks, other parties may also collect personally identifiable information about an individual’s online activities over time and across different websites when an individual uses Company’s websites. Company’s websites do not support the Do Not Track browser setting.
We respect the privacy of children. Our Services are not designed to attract an audience younger than thirteen (13), and we do not knowingly collect Personal Information from children under thirteen (13). If you are under the age of thirteen (13), you are not permitted to use our Services and should not send any information about yourself to us through the Services. Please contact us using the contact details below if you believe we may have collected information from your child under the age of thirteen (13), and we will work to delete it.
For questions or concerns about Company’s privacy policies and practices, please write to:ManpowerGroup Inc.